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Frequently Asked Questions
1. What are the available payment methods?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
2. What are your standard delivery terms?
We offer delivery via major international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
3. How long does shipping typically take?
Generally, it takes about one week if the goods are in stock. For items not in stock, delivery ranges from 15-30 days depending on the order quantity.
4. Do your products come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
5. Can you handle customs clearance and door-to-door delivery?
Yes, we have multiple shipping solutions. We can ship via international express if you handle clearance, or we can manage the entire customs and tax process to deliver directly to your door in many regions.
6. Is product customization supported?
Yes, we accept customization requests to meet specific surgical or clinical requirements based on multi-size specifications.
Pure Orthopedic Implants
