Frequently Asked Questions
How can I obtain a sample?
Before the first order is placed, please cover the sample cost and express fee. We will refund the sample cost to you upon your first official order.
What is the expected sample lead time?
For existing items, samples can be processed and sent out within 3 days.
Do you offer custom branding and logos?
Yes, we can print your logo on both the products and the packaging, provided the Minimum Order Quantity (MOQ) is met.
Can the product color be customized?
Yes, the color of the products can be customized to your requirements if the order meets our MOQ.
How do you guarantee product quality?
We maintain strict detection protocols during production and perform rigorous sampling inspections on all products before shipment to ensure intact packaging and quality.
What materials are used in the fixators?
Our external fixators are primarily manufactured using high-grade Titanium Alloy and Stainless Steel for optimal biocompatibility and strength.